Shipping policy

Shipping Summary:

Packages are shipped from Monday to Friday. The usual time for processing an order is 1 to 3 business days, but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location. We provide tracking for every order.

Tracking will be available once your product is shipped. The product may be shipped from different fulfillment centers across Alberta. Currently, only ship to Canada.

Estimated delivery times:

Standard Shipping: 3-7 business days

Expedited Shipping: 2-5 business days

Please note that these are estimates, not guarantees. Delivery time depends on a number of variables.

Shipping Status:

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number. If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to do our best to deliver the items within that timeframe.

Order changes:

Please contact our customer support if the order needs to be canceled or modified.

Item not received:

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered, you will need to contact the carrier. 

Damaged Parcel:

If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). If you have any questions regarding shipping or want to know about the status of an order, please CONTACT US.